Terms & Conditions
Terms and Conditions for Care by Freit.io
1. Introduction and Acceptance
These Terms and Conditions ("Terms") govern your access to and use of the Care by Freit.io platform ("Platform") and all related services ("Services") provided by Freit FZ LLC, a company registered in Sharjah Research Technology and Innovation Park, Sharjah, UAE ("we," "us," "our," or "Care").
By accessing, registering, or using our Platform and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Platform or Services.
IMPORTANT NOTICE: WE ARE A PLATFORM PROVIDER. WE DO NOT PROVIDE ACTUAL MEDICAL OR HEALTHCARE SERVICES. NOTHING ON OUR PLATFORM CONSTITUTES MEDICAL ADVICE OR THE PRACTICE OF MEDICINE. FOR MEDICAL EMERGENCIES, IMMEDIATELY CONTACT YOUR LOCAL EMERGENCY SERVICES.
2. Definitions
"Platform" refers to the Care by Freit.io website (www.care.freit.io), mobile applications, and all related technologies
"Services" includes account creation, appointment booking, lab test scheduling, medication ordering, health record management, and consultation facilitation
"User" or "you" refers to individuals accessing or using our Platform
"Healthcare Providers" refers to medical professionals, clinics, hospitals, and laboratories using our Platform
"Account" refers to your registered user profile on our Platform
3. Eligibility and Account Requirements
3.1 Age Requirements
You must be at least 18 years old to create an account and use our Services independently. Minors may use our Services with proper parental consent and supervision.
3.2 Account Registration
To access our Services, you must create an account by providing:
Valid personal information (name, date of birth, gender)
Current contact information (mobile phone number and email address)
Secure password of your choice
Emergency contact information (optional but recommended)
3.3 Account Security
You are solely responsible for:
Maintaining the confidentiality of your login credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access or security breaches
We reserve the right to terminate accounts that do not maintain valid contact information or violate these Terms.
4. Platform Services
4.1 Appointment Booking Service
Our Platform enables you to:
Search for healthcare providers by specialty, location, and availability
Book appointments with participating healthcare providers
Receive appointment confirmations and reminders
Reschedule or cancel appointments subject to provider policies
4.2 Lab Test Booking
You can:
Schedule lab tests with partner diagnostic centers
Track test progress and status
Receive secure digital reports
Share results with your healthcare providers
4.3 Online Consultation Services
Our Platform facilitates:
Video, audio, and chat consultations with participating healthcare providers
Secure document sharing during consultations
Appointment scheduling for online consultations
Payment processing for consultation fees
4.4 Medication Ordering (Coming Soon)
Future services will include:
Online prescription management
Medication ordering through partner pharmacies
Home delivery coordination
Automated refill reminders
4.5 Health Records Management
Our Platform provides:
Secure storage of your health information
Access to your medical history and test results
Document upload and sharing capabilities
Integration with UAE healthcare systems (NABIDH, Riayati, DHPO)
5. User Responsibilities and Representations
By using our Platform, you represent and warrant that:
You are legally capable of entering into binding agreements
All information you provide is accurate, complete, and current
You will comply with all applicable laws and regulations
You will not interfere with other users' access to the Platform
You will immediately notify us of any inaccurate information
6. Payment and Billing
6.1 Payment Processing
We process payments on behalf of healthcare providers through secure third-party payment processors. By using our payment services, you agree to:
Provide accurate payment information
Authorize charges for booked services
Accept the terms of our payment processing partners
6.2 Fees and Charges
Access to our Platform is free for patients
You are responsible for all fees charged by healthcare providers
Payment processing fees may apply as disclosed at the time of transaction
6.3 Refunds
Refund requests are subject to the policies of the respective healthcare providers.
7. Prohibited Uses
You must not:
Use the Platform for commercial purposes without proper authorization
Transmit unlawful, harmful, or objectionable content
Misrepresent your identity or affiliation
Attempt to gain unauthorized access to our systems
Use automated systems to access our Platform excessively
Violate any applicable laws or regulations
Interfere with the Platform's security measures
8. Healthcare Provider Relationships
8.1 Independent Contractors
Healthcare providers on our Platform are independent contractors. We do not:
Control or direct their medical practices
Guarantee their availability or services
Assume responsibility for their medical decisions or treatment quality
8.2 Provider Selection
You are solely responsible for:
Selecting appropriate healthcare providers
Verifying their qualifications and credentials
Ensuring they meet your specific healthcare needs
9. Privacy and Data Protection
9.1 Data Collection and Use
We collect and process your personal and health information in accordance with:
UAE data protection laws
GDPR and HIPAA compliance standards
Our Privacy Policy
9.2 Data Security
We implement enterprise-grade security measures including:
Encryption of all sensitive data
Secure data storage and transmission
Regular security audits and monitoring
Compliance with international security standards
9.3 Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. Health information is shared only with your authorized healthcare providers and as required by law.
10. Intellectual Property Rights
10.1 Platform Ownership
We own or license all intellectual property rights in our Platform, including:
Software and technology
Content and materials
Trademarks and logos
User interface designs
10.2 User License
We grant you a limited, non-exclusive, non-transferable license to use our Platform for personal, non-commercial purposes only.
11. Disclaimers and Limitations
11.1 Platform Availability
We provide our Platform "as is" and "as available" without warranties of any kind. We do not guarantee:
Uninterrupted or error-free operation
Compatibility with all devices or browsers
Availability of healthcare providers
Accuracy of third-party information
11.2 Medical Disclaimers
Our Platform does not provide medical advice or diagnosis
We are not responsible for healthcare providers' medical decisions
You must seek immediate medical attention for emergencies
Always consult qualified healthcare professionals for medical concerns
12. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for:
Direct, indirect, incidental, or consequential damages
Lost profits, data, or business opportunities
Medical malpractice or treatment outcomes
Third-party actions or omissions
System failures or technical issues
Our total liability shall not exceed the fees paid by you in the preceding three months or AED 100, whichever is greater.
13. Indemnification
You agree to indemnify and hold us harmless from all claims, damages, and expenses arising from:
Your use of the Platform
Violation of these Terms
Infringement of third-party rights
Your interactions with healthcare providers
14. Regulatory Compliance
Our Platform complies with:
UAE Federal Law No. 2 of 2019 on ICT in Healthcare
Dubai Health Authority (DHA) regulations
Ministry of Health (MOH) standards
NABIDH and Riayati requirements
International data protection standards
15. Term and Termination
15.1 Term
These Terms remain in effect while you use our Platform and Services.
15.2 Termination Rights
We may terminate or suspend your access immediately for:
Violation of these Terms
Fraudulent or illegal activities
Extended account inactivity
Any other reason at our discretion
15.3 Effect of Termination
Upon termination:
Your access to the Platform will cease
Certain provisions will survive termination
You remain liable for any outstanding obligations
16. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our Platform. Your continued use of the Platform after changes constitute acceptance of the modified Terms.
17. Governing Law and Dispute Resolution
17.1 Governing Law
These Terms are governed by UAE law.
17.2 Dispute Resolution
Disputes shall be resolved through arbitration under the Arbitration Rules of SRTIP (Sharjah Research Technology and Innovation Park). The arbitration will be conducted in English with one arbitrator in Sharjah, UAE.
18. Contact Information
For questions about these Terms, please contact us at:
Email: help@freit.io
Privacy inquiries: privacy@freit.io
General inquiries: bilal.hameed@freit.io
Address: Hi-Tech Office 101, Sharjah Research Technology and Innovation Park (SRTIP), Sharjah, UAE
19. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms, together with our Privacy Policy and other referenced documents, constitute the entire agreement between you and Care by Freit.io.
Last Updated: 07/05/2025
Effective Date: 07/05/2025
Copyright © 2025 Care by Freit.io. All rights reserved.
By using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.